OTOLO

Kieron has been described as a hospitality evangelist after 3 decades in the industry across operations and people development. He is a passionate exponent of this beautiful obsession of ours that is hospitality. He has become a serial entrepreneur, empowered with the skills and traits that his experience in hospitality developed.

He is co-founder of EXP101, an events and content creation brand, built to connect people through sharing stories. He is co-founder of Otolo, the hospitality mentoring program that will enable you to retain your people through their development, Otolo was built to put people first through
mentorship & development.

He is a passionate speaker hosting panel discussions, fireside chats and delivering keynote speeches on “It’s a guest experience thing” and retaining your people “It’s a retention thing”.

He believes that at the core of exceptional hospitality, you will find engaged, happy teams, and to achieve that, we need to put our egos aside and what we believe we already know to be true, opening our minds to what comes next. The future of hospitality will be delivered by a well-trained and motivated array of individuals with their own objectives that can be focused on the overarching
goal by inspired leadership.

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